What payment methods do you accept on Maison De Voyage?
Maison De Voyage accepts Visa, Mastercard, Afterpay & Zip Pay.
What currency are the prices displayed on your website?
All prices displayed on the Maison De Voyage website are in Australian dollars.
Where do you ship to?
We currently ship to Australia, New Zealand & Singapore.
Do you offer complimentary express delivery for Australian orders?
Yes, we offer complimentary express delivery and returns for all Australian orders.
How long does shipping within Australia take?
The shipping time frame for complimentary express delivery is 1- 4 business days. For shipments too remote or rural areas including but not restricted to regional Northern Territory, Queensland and Western Australia, please allow additional time for delivery.
How long does it take Maison De Voyage to dispatch an order?
At Maison De Voyage, we strive to have all orders shipped out same day. However, please note that Orders placed after 3:00pm AEST, public holidays or over the weekend may not be processed until the next business day.
Do you ship to PO boxes?
Orders will not be shipped to P.O Boxes, freight forwarders, parcel lockers, APO addresses, hotels, hospitals and college dormitories.
What if an item is out of stock?
If there is an item that is out of stock, please contact our client services team at email@example.com advising the item you are interested in. From here, we can notify you, should that particular item become available again.
How much does shipping to New Zealand cost & how long does delivery take?
Maison De Voyage offers express delivery to New Zealand for a flat rate of $25 AUD. The shipping time frame for express delivery is 2-7 business days.
How much does shipping to Singapore cost & how long does delivery take?
Maison De Voyage offers express delivery to Singapore for a flat rate of $25 AUD. The shipping time frame for express delivery is 2-7 business days.
Does Maison De Voyage cover duties & taxes for shipments going to New Zealand/Singapore?
Duties & taxes are the responsibility of the buyer. Please note that Maison De Voyage cannot reimburse duties & taxes.
If I live in a country that you do not ship to, is there a way I can still place an order?
Yes, please email our client services team at firstname.lastname@example.org.
How do I contact your Client Services team?
Our Client Services team can be contacted via email at email@example.com or via text on +61 451 209 828.